For the convenience and safety of our customers, we have several options for you to find the perfect product for you!
1. Our 2 lipstick formulas have a "Try-On" app for every shade so that you can try it on for yourself! You can upload a photo or choose from an array of models and select the color(s) you'd like to try. You can even share the results with friends for feedback!
2. Deluxe samples of many of our products are available to order. Please contact us at email@example.com and we will organize a customized pack for you.
If you need to cancel or change an order, please reach out to our team right away at firstname.lastname@example.org with all the details. We will do our best to catch your order and make changes before it goes out. For changes it may need to be cancelled and reprocessed as a new order. Once an order has been dispatched however, we are unable to cancel the order and it will need to be processed as a return.
If your order shipping details are incorrect, please contact our team right away . We will do our best to stop your order and make changes before it goes out. Once an order has been dispatched however, we are unable to make changes.
If you have any questions about the status of your order please reach out to us at email@example.com. In addition, once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
If an item arrives damaged, please contact us right away at firstname.lastname@example.org so that we can better understand what happened and resolve the matter for you. I received my order but would like to exchange or return something In the event that this happens, please find our risk free return policy here.
Unfortunately, at this time promotions and discount offers cannot be combined on the one transaction.
Please reach out to us at email@example.com and we can help locate a store in your area. If you are a store and interested in stocking our collection please contact us at firstname.lastname@example.org.
SHIPPING & DELIVERY
We ship FREE STANDARD USPS FIRST CLASS IN THE US to all 50 States (including Alaska and Hawaii) and Puerto Rico. We also happily ship internationally with shipping cost calculated at checkout.
If your order is submitted with an incorrect address, please email us immediately at email@example.com.
All packages are processed and shipped within 2 working days unless otherwise advised. Standard shipping is 2-8 business days. Priority shipping is 2-3 business days. Shipping to Alaska, Hawaii and Puerto Rico will take additional time. A shipping confirmation with tracking information is sent immediately upon dispatch via email or text to the contact provided. Please look for that confirmation. If your order has not arrived after the standard timeframe indicated, please check the tracking. NOTE: USPS deliveries have been extremely delayed during Covid-19. Please be patient, unfortunately we can not control or do anything to expedite deliveries. For any further information, please contact us at firstname.lastname@example.org.
All our packages are packed with love and customized for you then dispatched from our warehouse in Coatesville, Pennsylvania.
In relation to shipping and product information, please email us at email@example.com. For any press/social/partnership/collaboration inquiries and questions about wholesale please email us at firstname.lastname@example.org.